Service
Over 40 years of experience – made in Germany, on call worldwide.
Service support
Service from people who know armored vehicles
Armored vehicles require special service – considering their added weight and special modifications – from people who know how to service armored vehicles. Security provisions must also be considered to prevent tampering, whether accidental or malicious.
So rest assured: should you ever require spare parts or an inspection, we'll be there. Our extensive database contains the information collected during your vehicle's production, assuring ultimate efficiency in supplying the needed parts and service. Regularly scheduled maintenance keeps your investment in working order for years to come – and we ship the spare parts you need, when you need them.
Our commitment does not end when a model is succeeded. Vehicles from earlier production years and previous model generations remain part of our service: we maintain and repair them, supply their spare parts and refurbish them at our plant in Bremen.
TRASCO is also an authorized global distributor for the MICHELIN PAX SYSTEM and ships MICHELIN PAX tires worldwide.
Hotline
On call 24/7 – worldwide
No matter where you happen to be, no matter when: we remain on call around the clock to ensure expedient interventions worldwide.
Service & repair
Four categories – from your workshop to our plant
The main difference between an armored vehicle and a traditional one is the increased weight it carries – service intervals are therefore more frequent and more extensive. Service during and after the warranty period follows four categories:
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In your own workshop
Routine service and repair in the customer’s own workshops, using the main service manual and the supplementary user manual. Spare parts and service information are supplied by TRASCO or authorized distributors in your region.
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Local service partners
Standard service and repair in the workshops of our local service partners – personnel trained by TRASCO technicians, with full technical information and work descriptions.
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TRASCO Flying Doctor
Trained mechanics, electricians and armored-body specialists undertake detailed work at an authorized service center or directly at the customer’s premises, with their own equipment and materials.
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The Bremen plant
For major repairs, the TRASCO manufacturing plant provides the full range of service, repair and refurbishment for all vehicle types, including earlier model generations.
To preserve the warranty, work involving replacement or repair of armored plates must be carried out in accordance with category 3 or 4 exclusively.
Spare parts
Parts no catalog carries
Most TRASCO armored vehicles have an exclusive design and special parts lists. We deliver the spare parts and kits that are not part of the manufacturer's standard equipment program, for current models as well as for previous generations.
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Ballistic glass
- Multi-layered heatable ballistic glass (22–73 mm, up to VR9, formerly B7; with window lifters)
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Suspension & brakes
- Reinforced heavy-duty shock absorbers and coil springs
- Upgraded special brake components (pads, drums, supports, discs)
- Upgraded suspension and powertrain components (torsion bars, wheel bearings, stabilizers)
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Wheels & run-flat
- Redesigned and reinforced rims, run-flat inserts or PAX tire systems for summer and winter
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Fuel tank
- Special “Explosafe” fuel tank preventing fuel explosion on projectile impact
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Electrical
- Special electrical components for safety and comfort systems (battery, intercom, alarm siren, multimedia, battery charger)
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Maintenance packages
- Preventive maintenance and service programs
- Basic spare-parts packages for the first and second year, premium packages for three to four years
Availability
In stock, ready to ship
Important spare parts – such as special security glass or reinforced components – are mostly kept in stock, enabling an immediate response to urgent needs. Interested in spare parts or our after-sales services? Contact one of our service representatives.
Global logistics: armored vehicles have special shipping needs. We prepare your vehicle for transport, handle documents and customs clearance, and safely deliver it to its final domestic or overseas destination.
Ordering spare parts
From request to delivery in four steps
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Tell us your vehicle
Model, year of delivery and, if at hand, the VIN or TRASCO number. Photos of the part help as well.
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We identify the part
Our database contains the information collected during the production of your vehicle, so the right part is identified quickly, even many years after delivery.
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Offer and availability
Important spare parts such as special security glass or reinforced components are mostly kept in stock.
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Shipped worldwide
We prepare the shipment, handle the documents and customs clearance and deliver to your destination.
Complaints
Something is not right? Tell us.
Every complaint is taken seriously and handled by the same team that knows your vehicle from production. Report it once, with photos, and we take care of the rest.
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Report
Describe the problem in the service request below and add photos, taken directly with your phone if you like.
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Confirmation
You receive a confirmation by e-mail, and our service team contacts you.
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Assessment
We assess the case with the production data of your vehicle and, if needed, further photos or an inspection.
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Solution
The repair is carried out in the service category that fits: in your workshop, at a service partner, by the Flying Doctor team or at the Bremen plant.
To preserve the warranty, work involving replacement or repair of armored plates must be carried out in accordance with service category 3 or 4.
Report a complaintService request
Service, spare parts or complaint: one form.
Choose your request, tell us about the vehicle and add photos. On a phone you can take them directly with the camera. Our service team gets back to you.
Have this ready
- Vehicle model and year of delivery
- VIN or TRASCO number (vehicle documents)
- Photos of the part or the damage
- Where the vehicle is located
Urgent? Our hotlines are available 24/7.
FAQ
Questions about service and spare parts
Your question is not listed? Our team will be glad to help.
Do you also service earlier model generations?
Yes. Vehicles from earlier production years and previous model generations remain part of our service: we maintain and repair them, supply their spare parts and refurbish them at our plant in Bremen.
Where can my armored vehicle be serviced?
In four categories: in your own workshop with our service information, at a trained local service partner, by the mobile TRASCO Flying Doctor team at your premises, or at the TRASCO plant in Bremen for major repairs.
How quickly are spare parts available?
Important spare parts such as special security glass and reinforced components are mostly kept in stock, so urgent needs can be answered immediately. The production data of your vehicle helps us identify the right part quickly, even many years after delivery.
Does work on the armor affect the warranty?
To preserve the warranty, work involving the replacement or repair of armored plates must be carried out by the TRASCO Flying Doctor team or at the Bremen plant (service category 3 or 4).
Do you ship spare parts and vehicles worldwide?
Yes. We prepare the shipment, handle documents and customs clearance, and deliver spare parts and vehicles to their domestic or overseas destination.
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